Below you will find frequently asked questions about the webshop, delivery, orders and general questions.
Is your question not listed? Please contact us.
I haven't received a confirmation email yet? How is that possible?
If you did not receive a confirmation email after your order, you may have entered an incorrect email address, or there is a website glitch. If you still have not received an email after one hour, please contact us at [email protected].
I am going abroad and want to take my microdosing with me. Is that allowed?
Even if the rules surrounding microdosing and psychedelics are not too bad in the country you are traveling to, you can still get into trouble at customs at airports if you have something with you that they can't identify or that is questionable.
Our advice is: don't do it!
Also read:
Where are psychedelics legal?
I am experiencing a glitch or problem in the webshop
If you can't make it in the webshop, there is a malfunction or other problem, please contact us. You can also place your order by mail at [email protected].
What is the delivery time?
Orders under €100 are shipped without tracking and are delivered via regular mail, packed in a white, plain mailbox-sized box. For shipments to countries outside the Netherlands, please expect a slightly longer delivery time.
What are the shipping costs?
Shipping costs within the Netherlands are €4.95. For other countries, we charge the standard rates for a letterbox package weighing 100–500 grams.
Will I receive a tracking code for my order?
For orders over 100, a tracking number will be generated.
Where do you ship to?
We ship to the Netherlands, France, Germany, Denmark, Sweden, Spain, Portugal, Finland, Ireland, Norway, Austria, and the United Kingdom (UK), among other countries. We do not ship to Belgium.
It is the customer's responsibility to check local laws and regulations before placing an order. Laws vary by country and are subject to change. Only place an order if you are certain that the product may be received in your country.
How can I see the status of my order?
We will keep you informed of the status by email. If you have not received anything or have a question about the status of your order, please send an email to [email protected].
I haven't received my order yet, what's going on?
If you have not received your order 3 business days after your payment, please contact us at [email protected].
The contents of the package are damaged, now what?
If the contents of your package arrived damaged, please take a picture of the package and send it to [email protected]. We will fix it for you as soon as possible!
Will my package be packaged discreetly?
Yes, your package will be packaged discreetly with no reference to Microvibes or the products contained in the package.
Will the package fit in the mailbox?
Yes, in most cases the package fits through the mailbox.
What if I entered a wrong address when ordering?
When the package hasn't been shipped yet: If the package has not yet been shipped, we will adjust the address and you will still get it delivered directly to the correct address.
When the package has already been shipped: In this case, we will make every effort to still get the package delivered to the correct address. But, once the package is delivered to the address entered at the time of the order, you are further responsible for any additional (delivery) costs.
I received the wrong product, or received a product too little/too much
Please contact us at [email protected] and we will resolve it for you as soon as possible.
What is your return policy?
You can return your purchase within the statutory 14-day period. The product must be returned unused, unopened, and in the same condition as when you received it.
Please note: Magic truffles and other perishable products are excluded from exchanges and returns.
For more information about return policies, exceptions, and the return process, please see our Terms and Conditions.
Can I return my shipment?
Yes, in some cases you can. Before returning your order, please contact us at [email protected].
Please see the terms and conditions for more information on the return policy.
I want to return or exchange something, do I have to pay the shipping costs myself?
Please see the terms and conditions for more information on the return policy.
Can I still cancel my order after it has been paid for?
Yes, in some cases this is possible. Please send an email to [email protected] and we will help you further.
See also the terms and conditions for more information.